Terms and Conditions

All rates are quoted in USD and subject to change without prior notice.

A non-refundable deposit of 50% of the total rental amount must be received to secure your booking within 5 days after confirmation of your reservation or on same day for last minutes booking. Final payment is required 45 days prior to check-in date in low season and 60 days for high or peak season. If you make your booking within 45 days prior to check-in date in low season and 60 days for high or peak season, FULL payment is required to secure your booking. Your booking confirmation must be made by email or telephone (followed by written confirmation) and will be held provisionally for five days within which the payment has to be received into our account. If we do not receive within five days your provisional booking will be released. Payments can be made by either credit card or bank transfer. Based on payment policy, depends on the period of your stay, payment can be in two steps (deposit and final payment) or full payment. The issued INVOICE shall explicitly mention the amount due, and remaining balance to be paid later on. We have two different payment methods available. You can choose the one which is easiest in your situation.

  1. Wire Transfer. International telegraphic transfer to our corporate bank account normally takes about three days. The amount transferred must include telegraphic transfer fees. If you choose to settle your payment by bank transfer, make sure that you allocate sufficient time before the due date.
    In the case you are aware that your transfer payment may not reach our account in time, promptly notify us by sending (either emailed scan or fax) your transfer instruction receipt. Make sure that the receipt has bank’s authorization print-out. We have to receive the payment in full into our account. In the case arriving payment is slightly less than required in the INVOICE because of transfer fee, bank’s charge, currency loss, etc. you are required to pay the remainder either along with your final payment (if you are paying deposit) or in cash upon arrival.
  2. Online Payment with Credit Card by Visa or Master. Online payment is the simplest and quickest way to settle your bill. Payment by credit card will be subject to 3.5% of credit card processing surcharge and will be charge in Indonesian Rupiah (IDR). Refer to Indonesian banking regulation requires all credit card transaction has to be made in Indonesian Rupiah. Therefore if you choose to pay by credit card, you will get your invoice pre-converted into Rupiah, refer villa’s prevailing exchange rate. 

As soon as we receive the payment, we will issue a BOOKING CONFIRMATION NOTICE within 24 hour, advising you that the villa is locked for your stay. It can be subject to further (final) payment.


Cancellation by Hire
Notice of booking cancellation must be received in writing. Deposits will be refunded in full, less 20% of the total booking value if the reservation is cancelled 61 days or more prior to arrival in low season and 91 days or more prior to arrival in high and peak seasons. Cancellations less than 60 days or less before arrival in low season and 90 days or less before arrival in high and peak seasons do not qualify for any refunds. Please not that no refunds are made once final payment has become due.
Please note if multiple villas are booked, a cancellation fee will be applied for each villa.
Final payments are non-refundable.

Alterations and Cancellations by Us 
In the unlikely event that a villa becomes unavailable due to circumstances beyond our control, we will offer alternative period if possible, alternative accommodation if available, or a full refund of all payments you have made. Refund is limited only to the rental costs. We are not liable to cover costs that may incur related to your travel arrangement i.e. administration fee to reschedule your flight, etc.


Amendment to booking period can only be accepted upon availability of the villa. If your new period falls in different season where higher price is applicable, you will have to pay the additional cost accordingly. If your new period falls in different season where rental price is lower, no refund will be paid. If your new period is longer than your initial period, you will have to pay the additional cost. If your new period is shorter than your initial period, no refund will be paid. In any cases a US$50 administration fee is applicable and the new period will only be confirmed as soon as all payments related to the change are completed.

Most villas apply different rates depending on the season. Usually, three are 3 seasons low, high and peak. Please inquiry with our reservation staff to get the exact dates for those seasons.

Minimum stay requirements vary from property to property and please contact our reservations staff for further detail

The numbers of person occupying a particular villa must not exceed the maximum number stated in the booking confirmation, otherwise there will be additional charge.

Arrival / Departure times

Typical check-out and check-in times are 12:00 noon and 3:00pm respectively unless stated otherwise. EH will work with the Owner or Owner’s Representative to try to accommodate the Guest’s actual arrival and departure times, subject to availability. Please do advise EH of any changes to the Guest’s schedule so every effort can be made to accommodate them.


A security deposit may be payable immediately upon arrival at the Property. The standard security deposit required for each Property is stated in the Property description; however we have the right to impose different requirements on a case by case basis. Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, we will inform the Guest in advance of the amount payable and any other conditions.

The security deposit will normally be refunded at the end of the rental period, after deducting:

  • all additional expenses incurred on the Guest’s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the Guest, and telephone and internet charges, if applicable) and
  • the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, We entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined.


All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.

If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control


Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher.

The Guest is responsible for the behavior of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, we may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund

In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities.


Any Guest valuables or property left or used at the Property are at the Guest’s own risk. We not accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.

Guests are responsible for keeping their rental villa in good condition and must reimburse Lovely Bali Vila for any damage or loss caused by them. We reserves the right to request guests to immediately terminate their stay without accommodation refund of any kind if they have caused excessive damage to the property.

We not accept liability for any personal injury, illness, death, loss or damage of whatever nature suffered by you, or any member of your party, during the booking period or thereafter.

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